Privacy Policy

This practice has developed a policy to protect patient privacy in compliance with Australia's privacy legislation

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Collection and Use of your information
 

To provide continuity of health care, this practice collects information about its patients. Sensitive information such as your current and previous medical conditions and family health history is necessary to provide an accurate diagnosis, appropriate treatment and ongoing health care. Other personal information is required so we can contact you about your health and for billing and refund purposes.

 

Disclosure of your information
 

To provide continuity of care, the information we collect about you may be shared with other health care providers (doctors, hospitals, pathologists, specialists). Upon request, relevant information will be made available to another health service provider, but no additional unnecessary data is given. In general, your health information will not be used for other purposes without your consent. However, there are some circumstances when data has to be disclosed without your consent, such as emergencies, reporting communicable diseases, and fulfilling medical indemnity insurance requirements. Where applicable, your information may also be provided to Medicare and private health funds. Doctors may be legally bound to disclose your information in certain situations, such as for medical defence purposes and reporting communicable diseases. Records must be also be disclosed under court orders, subpoenas, search warrants and Coroner's Court cases. Children and other dependent relatives also have the right to privacy of their health information. Access by other individuals (e.g. parents, guardians, carers etc.) will be determined by medical and legal privacy requirements, and each access request will be addressed individually. If research is conducted, then each patient provides informed consent for their personal health information to be released.

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Data Quality and Security of your information
 

It is the policy of this practice to maintain accurate, up-to-date and complete records. You can help us with this task by informing us of any changes to names and contact details. Your information may be stored on paper or in electronic formats. It is the policy of this practice to protect your information from loss and unauthorized access, modification or disclosure. Your information will be kept for at least as long after your last attendance as is legally necessary or required for administrative purposes. If your information is no longer needed after this time, it will be destroyed securely.

 

Access and Correction of your information
 

Under Australia's privacy legislation, you have the right to access your information. You do not need to give a reason for the request, and the request does not have to be in writing. You can ask to view your information or have a copy of all, or part, of your records. You can have incomplete or inaccurate information amended. There are some circumstances, such as for legal reasons, where access to your information will be denied, but if this is the case, you will be advised of the cause. There is no charge for lodging an access request; however, a payment may be made if this practice incurs costs in providing you access to your records.